Enrollment Terms & Conditions

NC-Expert provides IT industry certification examination preparation training to corporate IT teams and to individual professional engineers. All our transactions are undertaken on a business-to-business (B2B) basis, with students' respective employers funding the training costs*.

(*Or own business if student is an individual/sole trader.)

Managers/Engineers may register for courses online or by phone:

- Online: Complete and submit the initial Enrollment Request form using our Contact Us facility.  A member of our Customer Support team will contact you to discuss class dates and pricing, along with any current discount promotions.

- By Phone: call our representatives at +1-855-941-2121

After contact, you will be sent an invoice for you to pay for your requested class.

Attendance Options

[1] Virtual: Students will attend our Instructor-led Training (ILT) classes using our virtual/live online platform. 

[2] On-site at Customer Location: We also offer prearranged in-person training for groups/teams at your location. 

Prerequisite Advisories

We understand that engineers attend class for a variety of reasons: 

- certification exam preparation training 

- technical refresher for students already holding the certification 

- or simply for non-certification knowledge transfer. 

For these reasons, NC-Expert does not mandate that a student satisfy a vendor's pre-requisites (if any exist) in order to attend a training class.

NC-Expert understands and accepts that it is up to the individual engineer/student and/or their manager to determine whether the student should, or currently does, satisfy a vendor's requirements or advisories in order to undertake any training.

Payment is made direct to NC-Expert on a B2B basis by the employer. Full payment must be received at least 10 business days prior to class start date. Acceptance into a class after this time is on a first-pay, first-served basis. The students from employers that are unable to provide payment 10 days before the start date of class may be given a tentative seat in the class, but risk losing their seat if another employer pays in full for that tentatively reserved seat. NC-Expert cannot guarantee any seat(s) until full payment has been received and a confirmation email has been issued by NC-Expert. Alternately, seats may be reserved using an electronically-submitted corporate Purchase Order document.

Students whose employer has not paid in full, or who has not provided a corporate Purchase Order, may not be admitted to the class. 

The class registration fee covers instruction and additional items as described on this website or in issued quotes. Unless otherwise stated, all other fees and costs including exam fees are not included in class registration.

Methods of Payment

NC-Expert accepts the following methods of payment:

- Visa

- MasterCard

- American Express

- Discover

- Bank Debit Card (usually processed via associated Visa or MasterCard)

- Company Purchase Order + associated ACH / Wire Transfer / Corporate Check

Payment is accepted in US Dollars only.

Credit Card Payments

Credit Card payments may show "NetCertExpert, Inc." (NC-Expert's full legal name) in the vendor field.

Purchase Orders

Purchase Orders may be accepted by NC-Expert as guarantee by a student's employer, of payment for training services. NC-Expert will provide agreed training services based on a "good faith" acceptance of the Purchase Order.

Purchase Order Payment

Payment of invoices based on purchase orders should be made no later than 30 days from the last day of class. Invoices, based on purchase orders, may be paid by credit card, corporate check, or by ach/wire transfer. Please note that checks based on Purchase Orders may be made payable to either NC-Expert or NetCertExpert, Inc.

Late and/or Unpaid Invoice Payments

Payments of Purchase Orders beyond 30 days may be subject to a "late payment" fee of up to 10% of the invoice's value. Additional credit may not be extended until any outstanding invoices are paid in full. If the case arises, where a company has not paid an invoice associated with a serviced Purchase Order within the agreed timeframe, that company may forfeit the facility to make future reservations, using the Purchase Order process, until the outstanding debt is settled in full. 

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Electronic Purchases 

All electronic product purchases and pre-orders are final and nontransferable to any third party unless a prior licensing agreement is documented in writing. All electronic products are subject to copy-protection schemes, including, but not limited to, passwords, dynamic URLs, and unique and unremovable watermarks.

Any discounts, price modifications, or special deals offered by our Sales team associates, or website, are valid only when purchased directly - through nc-expert.com - by the end user, and are not valid through any of NC-Expert’s affiliates, partners, or resellers.

Many people have not previously attended Live Online, Remote Access, or “Virtual” classes.

Here are some answers to questions we are typically asked…

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What is a “Virtual” Class?

A Virtual Class is a real-time event, hence it is also referred to as “Live Online” or “Remote Access” attendance. The main difference between attending virtually and attending in-person is that you are accessing the classroom from a different location and are not physically in the room with the instructor and other students. However, you can interact with the instructor, and the other students, just as if you were in the room - you can hear (and talk to) them, and they can hear (and talk to) you!

Virtual Classes are delivered live, in real-time, are not pre-recorded classes. Due to vendor copyright limitations, our classes are generally not recorded for later playback. This means that accessing recordings of the class is not guaranteed, so make sure to take good notes. 

Standard process for attending a Virtual Class:

1. Log in to the WebEx session from your computing device at the start of the class day. 

The log-in time will be posted by the instructor. (As a heads up, our classes usually begin at 9:00AM Pacific, unless otherwise stated.)

2. Interact in real-time with the instructor and other students – as if you were in the room with them. 

You will see and hear the class presentation from the instructor, watch demonstrations, you might interact in a lab environment, and verbally respond to questions from the instructor.

3. Log out of the session at the end of the class day.

4. Repeat this process for each day of class.

Attendance in a Virtual Class will require your full attention – almost as if you were on-site at our facility. You will not benefit fully if your attention is distracted with work or other demands.

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What Technology do I Need to Attend a Virtual Class?

You will generally need the following components:

1. A computing device (desktop, laptop, or appropriately enabled iPad or similar device)

2. Internet connection

3. Sound device(s)

~ speakers on the computing device – so you can hear what is being said

~ a microphone or other voice-transmitting device – so you can communicate verbally

~ or a phone* – to accomplish both the above tasks

NC-Expert regularly uses one of a number of common conferencing platforms (including: Cisco WebEx, Citrix GoToTraining, Zoom) as the method of delivery for its web-based classes, webinars, group mentoring sessions, and meetings. We choose the platforms that we think are ideal communications solutions for the training environment, owing to their abundance of features which enhance the student's learning experience.

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Class Timing: What Is It?

The duration of a standard training class day is generally eight (8) hours. 

Our “Virtual” (remote access) classes run in USA's Central time zone, unless otherwise stated.

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Make Sure You Take Note of Time Zones!

Don’t forget the time zone equivalencies… examples below: 

4:00AM Hawaii (UTC-11 hours)

6:00AM Alaska (UTC-9 hours)

7:00AM Pacific (UTC-8 hours)

8:00AM Mountain (note: Arizona does not observe Daylight Saving Time except in the Navajo Indian Nation)

9:00AM Central (UTC-6 hours)

10:00AM Eastern (UTC-5 hours)

3:00PM London, UK (UTC+0 hour)

4:00PM Paris, France (UTC+1 hours)

6:00PM Dubai, UAE (UTC+3 hours) 

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I Have Been Confirmed as Enrolled in the Class. What Happens Next? 

Once you are enrolled in a class and have selected Virtual attendance, you will receive an emailed invitation from us which will contain step-by-step instructions for connection and logging in.

The invitation email may contain access to download plug-ins which will enable WebEx or GoToTraining to run successfully on your device. The invitation email may also provide the facility to test the compatibility of your system with our virtual platform. Any tests will be very simple and should only take a minute or two. (Please ensure that any tests are initiated and passed prior to class start.)

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Meeting Etiquette 

Suggestion: put your microphone device on “mute” until you need to speak – or else everyone is going to hear you eating that bag of chips!

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General Information 

In order to be fair to all our students, in various time zones, please be aware that our “Virtual/Live online” classes commence each day at 9:00AM and conclude at approximately 5:00PM (Central time), and will be provided in English language only.

Remote attendance candidates are required to attend all hours of each regular full-day class session to receive class credit.

Final confirmation of class viability will be made approximately two weeks prior to the scheduled class/workshop start date. If you do not receive an emailed reminder of attendance (which is your official final confirmation that the class will be going ahead, as planned), please contact our sales team at 1(855)941-2121 for verbal confirmation.

Class Study Materials

Our standard format for student materials is electronic, not printed. Electronic materials will be provided to students on/before day 1 of class.

Exception: CWNP classes. CWNP students may receive hardcopy materials. There is a limited electronic format option available from CWNP. 

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Virtual Class Materials and Shipping

Student understands and agrees that no hardcopy class materials (where applicable) will be shipped to student until full invoice payment has been received by NC-Expert and confirmation email has been issued.

We strongly recommend that enrollment is completed (including fee payment) no less than 30 business days prior to class start date. If a delay in payment causes a delay in shipping and, by extension, student’s receipt of the class materials, or if materials are detained or delayed by customs officials for inspection, student agrees that NC-Expert will be held blameless.

The employers of students located outside the contiguous United States may be charged a class materials Handling and Shipping fee for hardcopy materials to cover incurred costs of handling and international shipping. Handling and Shipping fee may be charged and invoiced in advance, in addition to course fees. International Shipping and Handling fees are non-refundable.

Due to mailing logistics (shipping times, customs delays, etc.), class materials sent outside the contiguous United States** may be delayed and may not arrive in time for the commencement of the virtual class. This situation arises more so where orders for class attendance are placed in close time proximity to the virtual class scheduled start date. If materials do not arrive with the student in time for the virtual class scheduled start date, it is considered and agreed to be due to no fault of NC-Expert and the student agrees to not hold NC-Expert liable for any delay in receipt of class materials. It is suggested that the student still attend the virtual class as planned.

For CWNP Virtual / Live Online classes: Please note that, at the time of writing this page, CWNP only produces a selection of  its official class materials in electronic format. NC-Expert is contractually bound to provide its students with the remaining official CWNP materials in hardcopy format, which must be shipped to an address nominated by the student at enrollment.

(**or within the United States, if enrollment is completed within two weeks of class start date.)

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Course Materials - Refresh and/or Retirement

NC-Expert will make every effort to inform students of upcoming refreshes, retirements, and/or expirations, but this should not be relied upon. Students are responsible to ascertain this information for themselves.

If a student arranges to attend class on a specific date and receives hardcopy course materials, by mail, in anticipation of that attendance but then, subsequently, delays attending class until after a courseware refresh has been issued, NC-Expert will not be held liable to update/replace those materials. In this instance, the student may be required to pay an additional fee to replace their materials.

Students often ask "Can we sit the exam at the end of class?" Our recommendation is for the student to not rush in and do this. We recommend that students return home and review their course materials and notes, and email their instructors with any questions. This gives the students the best level of knowledge and best chance of success in certification exams.

A survey of the timing gap between attending a training class, to successful exam sit, was published. The conclusion was drawn that the average time between students sitting a training class and taking its associated exam was an average of 4-6 weeks. We find that this is an appropriate time interval for all types of certification exams. For this reason, we recommend that our students consider this time interval, after attending a training class, before sitting their associated exams.

Obviously, we also do not recommend putting off taking the exam until you have forgotten what you learned in class but, on the other hand, we also do not recommend rushing into the exam before you are properly prepared. Every student is different, so our recommendation is to make sure you "feel" ready, and comfortable with the course material, before sitting any certification exams.

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Exam Refresh or Retirement

If a student attends class and subsequently delays sitting the associated exam, for which NC-Expert may have provided an exam voucher, NC-Expert will not be held liable or responsible to:

a. provide update instruction to the student,

b. provide replacement exam vouchers, or

c. issue any form of refund.

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NC-Expert Training

Please do not confuse NC-Expert with other training providers. NC-Expert does NOT provide "crash courses aimed at passing the exam". We do not cheat, nor do we encourage our students to cheat. Our students will NEVER receive a "cheat sheet", or a list of exam answers, from us. If this is what you feel you need to do to pass the exam - please find an alternate training provider.

NC-Expert does things properly. We train you to be a better engineer. We teach you through real-world scenarios. We explain things to you. We help you through hands-on lab practice. We want you to ultimately succeed in your engineering career. To do anything less would be a disservice to you and would devalue the certifications that others have worked so hard to earn.

If your aim is certification exam success - just like when you were in school - we also expect you to study, on your own, after class. We will be here to help and advise you if you get stuck but, ultimately, your success rests with you.

Some vendors will state "We have a 80% exam pass rate". It is very difficult to make an honest claim to this kind of success. Just because a vendor make this claim, does not mean that a student is guaranteed to pass. Every student is different. Some have a natural proclivity to technology, while others struggle. We want our students to succeed and will do whatever we can to help them overcome obstacles and succeed.

Disclaimer: NC-Expert does not make any guarantees, expressed or implied, regarding exam success.

Resit Policy

As standard practice, we do not offer live class resits to CWNP students. Instead, the student will be granted 6 months' free access to our video library, in which they can view recordings of their specific CWNP training class at their convenience. They are welcome to email their instructor, or our team, with any specific class-content related questions.

For all other training classes (Cisco, CompTIA, etc.), students may resit in the lecture portion of the next iteration of their training class, with the following conditions:

1. student may only be enrolled to resit a class if there is available capacity.

2. student may only attend the same version of the same class as was previously attended. (If version changes prior to resit, student must pay to attend.)

3. student will not be provided with duplicate or additional class materials.

4. student will not be granted lab access.

5. student will not be issued with additional exam vouchers, etc.

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Please see below for our Rescheduling, Cancellation, and Refund policies.

Any requests to reschedule or cancel a registration must be emailed to: cs@nc-expert.com or faxed to us at 1(408) 689-9692.

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Reschedule Policy

Reschedules

Students are permitted to reschedule their class attendance. Any reschedule requests must be submitted in writing to sales@nc-expert.com 10 days, or more, prior to the original class start date. Reschedules will only be agreed for the same version of the class. Employers of these students will be required to pay the stated registration fee to attend a new/updated version of the class. No discounts will be applied. If the same class is not offered for the foreseeable future, NC-Expert reserves the right to substitute an equivalent alternative.

Reschedule of Virtual Class Attendance

NC-Expert may mail hardcopy class materials to the Student. If, after shipping any materials, the Student is unable to attend the class, the Student may retain the materials and reschedule the class date. Alternatively, the Student may choose to return the materials to NC-Expert, pursuant to the next paragraph. However, the class must be rescheduled to an available class date within 6 months of the original class start date.

If the Student decides to retain the shipped Student Materials, NC-Expert will not be responsible for replacing the Student’s materials (and/or lab access, if applicable), under the following circumstances:

- the course materials are misplaced/lost by the Student,

- prior to the class reschedule date the course materials are declared “retired” by the provider (i.e., Cisco, CompTIA, CWNP, etc.), and/or

- prior to the class reschedule date the course materials are updated by the provider.

An exception to this is in the case where the student returns the materials to NC-Expert, in their original packaging, using tracked mailing, and the package is postmarked prior to the start date of the student’s original scheduled class.

Student is solely responsible for rescheduling their class attendance within the permitted period (6 months). NC-Expert’s public schedule of classes is available on its website.

Important Note: NC-Expert reserves the right to reschedule a class, for any reason, up to 2 weeks (10 business days) prior to its scheduled start date.

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No Shows 

Failure to attend a scheduled class, without notice to NC-Expert, will be considered a “no show”. The employers/payors of "no show" students will not be issued a refund.

Note: Cancelation by phone or email on the day of class start will be considered "late notification" and assigned as a "no show". (Rescheduling of attendance, after late notification, may be granted at NC-Expert's discretion.)

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Attendance Cancellation and Refund Policy

Students have the right to cancel their attendance / withdraw their enrollment. We understand that, sometimes, "life happens". The Student, or their employer, should register their request to cancel attendance by emailing sales@nc-expert.com

This should be done at prior to class start.

- Cancelation 2, or more, business weeks prior to class attendance: payor may receive a refund up to 100%**

- Cancelation 1-2 business weeks prior to class attendance:  payor may receive a refund up to 90%**

- Cancelation 3 calendar days to 1 business week prior to class start: payor may receive a refund up to 80%**

- Cancelation 1-3 calendar days prior to class start: payor may not receive a refund.

(**minus any non-refundable course/lab/video library/materials charges.)

Important Note: NC-Expert, and its Partners, reserve the right to cancel a course for any reason more than two (2) weeks before the start of the class.

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Refund Policy

We require that in order to process refund requests any requests are submitted by email to  sales@nc-expert.com 

To obtain refund, students shall return all their course materials, unopened (if hardcopy) or unaccessed (if electronic). If students do not return their materials, in unopened/unaccessed condition, within 10 business days of their request for refund, a charge for those materials will be levied against any refund due to the student.

NOTE: Any refund will be made directly back to the original payment method, regardless of student's current status with their employer, i.e., subsequently separated from employer. Refunds will be issued to the original method of payment approximately 90 days after refund request is authorized.

Student is expressly prohibited from recording in whole or in part by means of any recording devices any portions of the class lectures or discussions.

No permission is granted for copying, reproducing, or redistribution of any class discussions, presentations, materials, or any NC-Expert website materials.

If recording or reproduction is required for legitimate purposes written permission for such action(s) must be sought and obtained from a duly authorized officer of NetCertExpert, Inc./NC-Expert

All content, unless otherwise stated, is developed by NetCertExpert, Inc., DBA NC-Expert. All rights reserved. No part of any NC-Expert publication may be reproduced or distributed in any form, or by any means, without the prior written permission of NetCertExpert, Inc., DBA NC-Expert.

Cisco, Cisco Systems, the Cisco logo, and CCIE are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other products and company names mentioned in NC-Expert content are the trademarks, registered trademarks, or service marks of their respective owners.

CWNP, CWTS, CWNA, CWSP, CWDP, CWAP, and CWNE are all registered trademarks of CWNP, LLC.

Our authors have used their best efforts to distinguish proprietary trademarks from descriptive names by following the capitalization styles used by the manufacturer.

While every effort has been made to ensure that all material in NetCertExpert's publications is as complete and accurate as possible, the material is presented on an “as is” basis. Use of any such material is at the user's own risk.

NetCertExpert, Inc., does not assume any liability or responsibility to any person or entity with respect to loss or damages incurred as a result of reliance on, or use of, the information contained in its workbooks and/or other content.

All content developed by NetCertExpert, Inc., unless otherwise stated, is an original work of the aforementioned author and any similarity to any other material (proprietary or otherwise) is completely coincidental.

Status of Linking Policy

https://www.nc-expert.com welcomes links to this website provided they are made in accordance with the terms of this linking policy which is intended to assist you when linking to this website.

Links *TO* Website https://www.nc-expert.com

Links pointing to https://www.nc-expert.com should not be misleading and appropriate link text should be always be used. From time to time we may update the URL structure of our website and, unless we agree otherwise in writing, you are responsible for updating any connecting links to our website. You must not use our logo to link to this website without our express written permission.

Links *FROM* this Website

This website includes links to other websites which may be owned and operated by third parties. These links are not endorsements or recommendations.

https://www.nc-expert.com has no control over the contents of third party websites, and we accept no responsibility for those websites, nor for any loss or damage that may arise from your use of them.

Removal of Links

You agree that, should we request the deletion of a link to our website, and this is within your control, you will delete the link promptly. If you would like us to remove a link to your website that is included on our website, please let us know the details using the contact information below.

Changes to this Linking Policy

We may amend this linking policy at any time by publishing a new version on this website.

Contact Us

Should you have any questions about this linking policy, please contact us by email to: cs@nc-expert.com

This Agreement constitutes the complete and fully integrated contract between NC-Expert and Student, and supersedes all previous oral and written agreements and discussions.

This agreement may be changed only by an instrument in writing between NC-Expert and Student. Student has read and understood this agreement and has not entered into this agreement based on reliance on any promises made, verbally, by any of NC-Expert's counselors or agents.

Student agrees to comply with NC-Expert’s rules and procedures including, but not limited to, absences, tardiness, honesty, and proper conduct.

Although NC-Expert will make its best efforts to notify students in the event that any class has been canceled or postponed, it is the student’s responsibility to contact NC-Expert using the phone number provided on the Company website, to confirm his/her attendance in the class at least two business days before the scheduled class start date. NC-Expert is not responsible for student’s travel, lodging, incidental expenses, or other losses or damages incurred if the student does not confirm his/her attendance in the class and the class has been canceled or postponed.

Classes are generally held from 9:00AM to 5:00PM (Central). Class times for bootcamps, consolidated classes, combination classes, and back-to-back classes follow NC-Expert’s announced schedule. All course schedules are subject to change in start and completion dates. Any affected students will be notified.

In the event of natural disasters, Acts of God, labor disputes, or equipment failure, NC-Expert reserves the right to postpone training up to a maximum of thirty days. Affected students will be notified.

NC-Expert reserves the right to withdraw a scheduled class up to 2 weeks prior to class start date.

Shall any dispute arise as a direct or indirect result of this agreement, both parties agree to settle all disputes through binding arbitration. Furthermore, both parties agree all binding arbitration proceedings shall be administered by the Better Business Bureau (BBB) and in accordance with the BBB’s Commercial Rules of Arbitration. All arbitration proceedings shall take place in the San Francisco Bay Area and either party may elect to attend virtually, if virtual presence is accepted and is an available option within the rules. The non-prevailing party shall be responsible for all for the reasonable legal expenses, costs, and/or fees of the prevailing party. This Agreement shall be interpreted and governed under the laws of the State of California.

If this Agreement is assigned to a third party, Student and co-signer, if applicable, will continue to be bound by all the terms and conditions of this Enrollment Agreement. Should this Agreement be assigned, such a third party is independent of NC-Expert. Any NC-Expert-related questions or problems that arise must be settled between student and NC-Expert.

While attending training classes with NC-Expert, Student may come into contact with other NC-Expert students, as well as NC-Expert’s own employees and contractors. Student covenants and agrees that he/she shall not directly or indirectly solicit or facilitate (by communication of any nature) the hiring of any of NC-Expert’s clients, employees, or contractors for a period of one year after Student’s last day of attending training with NC-Expert. Student may engage in, and NC-Expert encourages, the solicitation of work from NC-Expert by communicating such requests directly to NC-Expert’s Management, Sales, or Account Management staff. The parties agree that if student/student’s employer hires or utilizes NC-Expert’s personnel in violation of this paragraph, NC-Expert will have been damaged, but that the amount of damages is difficult to ascertain. Accordingly, the parties agree that if Student/Student’s employer violates this paragraph, Student/Student’s employer will pay NC-Expert (NetCertExpert, Inc.) $75,000.00 as liquidated damages.

- Student, student’s representative, or potential student agrees that any personal information provided may be used for NC-Expert marketing purposes. NC-Expert will not sell any personal information to any third parties. NC-Expert will use personal information received for its own marketing purposes (emailed newsletters, updates, etc.) only. An “opt-out” email address will be provided on each Newsletter which will enable personal email address to be deleted from the Newsletter database. The Newsletter opt-out will not apply to other marketing materials. Each emailed contact will be provided with this “opt-out” option.

NetCertExpert, Inc. has the legal Doing Business As (DBA) name of "NC-Expert". Throughout this site the corporate names NetCertExpert, Inc., NetCertExpert, and NC-Expert may be used interchangeably and all these iterations refer to the same company. For contact information, please see bottom of webpage.

If any services require you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form.

You may also be required to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your access credentials. We recommend that you keep this information in a secure location and do not disseminate it to anyone else.

You are entirely responsible for any and all activities that occur within your account (excluding any breaches of your account that occur through NC-Expert's infrastructure). You agree to notify NC-Expert immediately of any unauthorized use of your account or any other breach of security.

Accounts suspected of being used by any party other than the purchaser, or single intended recipient, are subject to revocation without prior notice at the complete and sole discretion of NC-Expert. Accounts suspended in this manner will not be eligible for refund or store credit for any used or unused portion of any subscription.

NC-Expert does NOT provide any training classes which are guaranteed to earn Academic Transfer Credits. 

Acceptance of any certificates you may earn from successful examination, resulting from your exam preparation training class at NC-Expert, is at the complete discretion of the institution to which you may seek to enroll.

If the certificate(s) or credential(s) that you may earn from successful examination, resulting from training at NC-Expert, are not accepted at the institution to which you seek to enroll, you may be required to undertake accepted coursework at that institution. For this reason, you should make certain that your attendance at NC-Expert will meet your goals. This may include contacting the institution to which you may seek to enroll after attending any NC-Expert exam preparation training class, to determine if your certificate(s) and/or credential(s) (earned from successful examination) will be accepted. [CEC §94911(h) and §94909(a)(15)]