Enrollment Terms & Conditions

Course Materials

Final confirmation of class viability will be made approximately two weeks prior to the scheduled class/workshop start date. If you do not receive an emailed reminder of attendance (which is your official final confirmation that the class will be going ahead, as planned), please contact our sales team at 1(855)941-2121 for verbal confirmation.

Class Study Materials

Our standard format for student materials is electronic, not printed. Electronic materials will be provided to students on day 1 of class.

Exception: CWNP classes. CWNP students will receive hardcopy materials. There is no electornic format option.
Note: Please understand that we operate using a “Just in Time” (JIT) inventory system. As noted elsewhere on this website, hardcopy student materials will be provided to CWNP students on day 1 of class. We are unable to provide hardcopy class materials to in-class CWNP students prior to their agreed/enrolled in-class date.

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Course Materials - Refresh and/or Retirement

NC-Expert will make every effort to inform students of upcoming refreshes, retirements, and/or expirations, but this should not be relied upon. Students are responsible to ascertain this information for themselves.

If a student arranges to attend class on a specific date and receives hardcopy course materials, by mail, in anticipation of that attendance but then, subsequently, delays attending class until after a courseware refresh has been issued, NC-Expert will not be held liable to update/replace those materials. In this instance, the student may be required to pay an additional fee to replace their materials.

Exams

Students often ask "Can we sit the exam at the end of class?" Our recommendation is for the student to not rush in and do this. We recommend that students return home and review their course materials and notes, and email their instructors with any questions. This gives the students the best level of knowledge and best chance of success in certification exams.

A survey of the timing gap between attending a training class, to successful exam sit, was published. The conclusion was drawn that the average time between students sitting a training class and taking its associated exam was an average of 4-6 weeks.

We find that this is an appropriate time interval for all types of certification exams. For this reason, we recommend that our students consider this time interval, after attending a training class, before sitting their associated exams.

Obviously, we also do not recommend putting off taking the exam until you have forgotten what you learned in class but, on the other hand, we also do not recommend rushing into the exam before you are properly prepared. Every student is different, so our recommendation is to make sure you "feel" ready, and comfortable with the course material, before sitting any certification exams.

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Exam Refresh or Retirement

If a student attends class and subsequently delays sitting the associated exam, for which NC-Expert may have provided an exam voucher, NC-Expert will not be held liable or responsible to:
a. provide update instruction to the student,
b. provide replacement exam vouchers, or
c. issue any form of refund.

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NC-Expert Training

Please do not confuse NC-Expert with other training providers. NC-Expert does NOT provide "crash courses aimed at passing the exam". We do not cheat, nor do we encourage our students to cheat. Our students will NEVER receive a "cheat sheet", or a list of exam answers, from us. If this is what you feel you need to do to pass the exam - please find an alternate training provider.

NC-Expert does things properly. We train you to be a better engineer. We teach you through real-world scenarios. We explain things to you. We help you through hands-on lab practice. We want you to ultimately succeed in your engineering career. To do anything less would be a disservice to you and would devalue the certifications that others have worked so hard to earn.

If your aim is certification exam success - just like when you were in school - we also expect you to study, on your own, after class. We will be here to help and advise you if you get stuck but, ultimately, your success rests with you.

Some vendors will state "We have a 80% exam pass rate". It is very difficult to make an honest claim to this kind of success. Just because a vendor make this claim, does not mean that a student is guaranteed to pass. Every student is different. Some have a natural proclivity to technology, while others struggle. We want our students to succeed and will do whatever we can to help them overcome obstacles and succeed.

Disclaimer: NC-Expert does not make any guarantees, expressed or implied, regarding exam success.

Reschedules, Cancellation, and Refund

Please see below for our Rescheduling, Cancellation, and Refund policies. Any requests to reschedule or cancel a registration must be emailed to: cs@nc-expert.com or faxed to us at 1(408) 689-9692.

Reschedules

Students are permitted to reschedule their class attendance. Any reschedule requests must be submitted in writing to sales@nc-expert.com 10 days, or more, prior to the original class start date. Reschedules will only be agreed for the same version of the class. Employers of these students will be required to pay the stated registration fee to attend a new/updated version of the class. No discounts will be applied. If the same class is not offered for the foreseeable future, NC-Expert reserves the right to substitute an equivalent alternative.

Reschedule of Virtual Class Attendance

NC-Expert may mail hardcopy class materials to the Student. If, after shipping any materials, the Student is unable to attend the class, the Student may retain the materials and reschedule the class date. Alternatively, the Student may choose to return the materials to NC-Expert, pursuant to the next paragraph. However, the class must be rescheduled to an available class date within 6 months of the original class start date.

If the Student decides to retain the shipped Student Materials, NC-Expert will not be responsible for replacing the Student’s materials (and/or lab access, if applicable), under the following circumstances:

• the course materials are misplaced/lost by the Student,
• prior to the class reschedule date the course materials are declared “retired” by the provider (i.e., Cisco), and/or
• prior to the class reschedule date the course materials are updated by the provider

An exception to this is in the case where the student returns the materials to NC-Expert, in their original packaging, using tracked mailing, and the package is postmarked prior to the start date of the student’s original scheduled class.

Student is solely responsible for rescheduling their class attendance within the permitted period (6 months). NC-Expert’s public schedule of classes is available on its website.

Important Note

NC-Expert reserves the right to reschedule a class, for any reason, up to 2 weeks (10 business days) prior to its scheduled start date.

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No Shows

Failure to attend a scheduled class, without notice to NC-Expert, will be considered a “no show”. The employers of "no show" students will not be issued a refund, unless extenuating circumstances can be proven.

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Cancellation

We understand that, sometimes, "life happens". Students should register their request to cancel attendance by emailing sales@nc-expert.com

If a student attends part of the class, then needs to withdraw, the available refund will be reduced on a pro-rata basis. Example part-attendance refund:
If student attends day 1 of class: they may receive a refund of up to 100%**
If student attends days 1 and 2 of class: they may receive a refund of up to 80%**
If student attends days 1, 2, and 3 of class: they may receive a refund of up to 60%**
If student attends days 1, 2, 3, and 4 of class: they will not qualify for any refund.

**minus any non-refundable fees and any applicable course/lab materials charges.

Important Note

NC-Expert, and its Partners, reserve the right to cancel a course for any reason more than two (2) weeks before the start of the class.

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Refund Policy

Students have the right to cancel their attendance / withdraw their enrollment. We request that this is done 5, or more, days prior to class start date. Students shall email sales@nc-expert.com to register their withdrawal/cancelation request.

To obtain refund, students shall return all their course materials, unopened (if hardcopy) or unaccessed (if electronic). If students do not return their materials, in unopened/unaccessed condition, within 14 days of their request for refund, a charge for those materials will be levied against any refund due to the student.

Employers will receive a refund, to their original method of payment, 45 days after their request for refund is made. (The refund will be made directly back to the employer, regardless of student's current status with that employer, i.e., subsequently separated from employer.)

Electronic Purchases

All electronic product purchases and pre-orders are final and nontransferable to any third party unless a prior licensing agreement is documented in writing. All electronic products are subject to copy-protection schemes, including, but not limited to, passwords, dynamic URLs, and unique and unremovable watermarks.

Any discounts, price modifications, or special deals offered by our Sales team associates, or website, are valid only when purchased directly - through nc-expert.com - by the end user, and are not valid through any of NC-Expert’s affiliates, partners, or resellers.

Recording, Copying, Reproducing, or Redistributing Class Content and/or Class Materials



Student is expressly prohibited from recording in whole or in part by means of any recording devices any portions of the class lectures or discussions.

No permission is granted for copying, reproducing, or redistribution of any class discussions, presentations, materials, or any NC-Expert website materials.

If recording or reproduction is required for legitimate purposes written permission for such action(s) must be sought and obtained from a duly authorized officer of NetCertExpert, Inc./NC-Expert

Academic Credit Transfer

NC-Expert does NOT provide any classes which can earn Academic Transfer Credits. Acceptance of any certificates you may earn from successful examination, resulting from your exam preparation training class at NC-Expert, is at the complete discretion of the institution to which you may seek to enroll.

If the certificate(s) or credential(s) that you may earn from successful examination, resulting from training at NC-Expert, are not accepted at the institution to which you seek to enroll, you may be required to undertake accepted coursework at that institution. For this reason, you should make certain that your attendance at NC-Expert will meet your goals. This may include contacting the institution to which you may seek to enroll after attending any NC-Expert exam preparation training class, to determine if your certificate(s) and/or credential(s) (earned from successful examination) will be accepted. [CEC §94911(h) and §94909(a)(15)]

Account Security

If any services require you to open an account, you must complete the registration process by providing us with current, complete, and accurate information as prompted by the applicable registration form.

You may also be required to choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your access credentials. We recommend that you keep this information in a secure location and do not disseminate it to anyone else.

You are entirely responsible for any and all activities that occur within your account (excluding any breaches of your account that occur through NC-Expert's infrastructure). You agree to notify NC-Expert immediately of any unauthorized use of your account or any other breach of security.

Accounts suspected of being used by any party other than the purchaser, or single intended recipient, are subject to revocation without prior notice at the complete and sole discretion of NC-Expert. Accounts suspended in this manner will not be eligible for refund or store credit for any used or unused portion of any subscription.

Corporate Naming

NetCertExpert, Inc. has the legal Doing Business As (DBA) name of "NC-Expert". Throughout this site the corporate names NetCertExpert, Inc., NetCertExpert, and NC-Expert may be used interchangeably and all these iterations refer to the same company. For contact information, please see bottom of webpage.

Copyright Statement

All content, unless otherwise stated, is developed by NetCertExpert, Inc., DBA NC-Expert. All rights reserved. No part of any NC-Expert publication may be reproduced or distributed in any form, or by any means, without the prior written permission of NetCertExpert, Inc., DBA NC-Expert.

Cisco, Cisco Systems, the Cisco logo, and CCIE are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other products and company names mentioned in NC-Expert content are the trademarks, registered trademarks, or service marks of their respective owners.

CWNP, CWTS, CWNA, CWSP, CWDP, CWAP, and CWNE are all registered trademarks of CWNP, LLC.

Our authors have used their best efforts to distinguish proprietary trademarks from descriptive names by following the capitalization styles used by the manufacturer.

Linking Policy

Status of Linking Policy

https://www.nc-expert.com welcomes links to this website provided they are made in accordance with the terms of this linking policy which is intended to assist you when linking to this website.

Links *TO* Website https://www.nc-expert.com

Links pointing to https://www.nc-expert.com should not be misleading and appropriate link text should be always be used. From time to time we may update the URL structure of our website and, unless we agree otherwise in writing, you are responsible for updating any connecting links to our website. You must not use our logo to link to this website without our express written permission.

Links *FROM* this Website

This website includes links to other websites which may be owned and operated by third parties. These links are not endorsements or recommendations.

https://www.nc-expert.com has no control over the contents of third party websites, and we accept no responsibility for those websites, nor for any loss or damage that may arise from your use of them.

Removal of Links

You agree that, should we request the deletion of a link to our website, and this is within your control, you will delete the link promptly. If you would like us to remove a link to your website that is included on our website, please let us know the details using the contact information below.

Changes to this Linking Policy

We may amend this linking policy at any time by publishing a new version on this website.

Contact Us

Should you have any questions about this linking policy, please contact us by email to: cs@nc-expert.com

Content Disclaimer

While every effort has been made to ensure that all material in NetCertExpert's publications is as complete and accurate as possible, the material is presented on an “as is” basis. Use of any such material is at the user's own risk.

NetCertExpert, Inc., does not assume any liability or responsibility to any person or entity with respect to loss or damages incurred as a result of reliance on, or use of, the information contained in its workbooks and/or other content.

All content developed by NetCertExpert, Inc., unless otherwise stated, is an original work of the aforementioned author and any similarity to any other material (proprietary or otherwise) is completely coincidental.

General Terms

This Agreement constitutes the complete and fully integrated contract between NC-Expert and Student, and supersedes all previous oral and written agreements and discussions.

This agreement may be changed only by an instrument in writing between NC-Expert and Student. Student has read and understood this agreement and has not entered into this agreement based on reliance on any promises made, verbally, by any of NC-Expert's counselors or agents.

Student agrees to comply with NC-Expert’s rules and procedures including, but not limited to, absences, tardiness, honesty, and proper conduct.

Although NC-Expert will make its best efforts to notify students in the event that any class has been canceled or postponed, it is the student’s responsibility to contact NC-Expert using the phone number provided on the Company website, to confirm his/her attendance in the class at least two business days before the scheduled class start date. NC-Expert is not responsible for student’s travel, lodging, incidental expenses, or other losses or damages incurred if the student does not confirm his/her attendance in the class and the class has been canceled or postponed.

Classes are generally held from 9:00AM to 5:00PM (Central). Class times for bootcamps, consolidated classes, combination classes, and back-to-back classes follow NC-Expert’s announced schedule. All course schedules are subject to change in start and completion dates. Any affected students will be notified.

In the event of natural disasters, Acts of God, labor disputes, or equipment failure, NC-Expert reserves the right to postpone training up to a maximum of thirty days. Affected students will be notified.

NC-Expert reserves the right to withdraw a scheduled class up to 2 weeks prior to class start date.



Shall any dispute arise as a direct or indirect result of this agreement, both parties agree to settle all disputes through binding arbitration. Furthermore, both parties agree all binding arbitration proceedings shall be administered by the Better Business Bureau (BBB) and in accordance with the BBB’s Commercial Rules of Arbitration. All arbitration proceedings shall take place in the San Francisco Bay Area and either party may elect to attend virtually, if virtual presence is accepted and is an available option within the rules. The non-prevailing party shall be responsible for all for the reasonable legal expenses, costs, and/or fees of the prevailing party. This Agreement shall be interpreted and governed under the laws of the State of California.

If this Agreement is assigned to a third party, Student and co-signer, if applicable, will continue to be bound by all the terms and conditions of this Enrollment Agreement. Should this Agreement be assigned, such a third party is independent of NC-Expert. Any NC-Expert-related questions or problems that arise must be settled between student and NC-Expert.

While attending training classes with NC-Expert, Student may come into contact with other NC-Expert students, as well as NC-Expert’s own employees and contractors. Student covenants and agrees that he/she shall not directly or indirectly solicit or facilitate (by communication of any nature) the hiring of any of NC-Expert’s clients, employees, or contractors for a period of one year after Student’s last day of attending training with NC-Expert. Student may engage in, and NC-Expert encourages, the solicitation of work from NC-Expert by communicating such requests directly to NC-Expert’s Management, Sales, or Account Management staff. The parties agree that if student/student’s employer hires or utilizes NC-Expert’s personnel in violation of this paragraph, NC-Expert will have been damaged, but that the amount of damages is difficult to ascertain. Accordingly, the parties agree that if Student/Student’s employer violates this paragraph, Student/Student’s employer will pay NC-Expert (NetCertExpert, Inc.) $75,000.00 as liquidated damages.

• Student, student’s representative, or potential student agrees that any personal information provided may be used for NC-Expert marketing purposes. NC-Expert will not sell any personal information to any third parties. NC-Expert will use personal information received for its own marketing purposes (emailed newsletters, updates, etc.) only. An “opt-out” email address will be provided on each Newsletter which will enable personal email address to be deleted from the Newsletter database. The Newsletter opt-out will not apply to other marketing materials. Each emailed contact will be provided with this “opt-out” option.